Telecom New Zealand and AAPT boost customer service and sales readiness with e-learning

Telecom NZ’s mobile service deploys Aspen productivity suite to increase channel effectiveness, improve consistency and quality of training across Asia Pacific

(11 November 2004) Telecom NZ and AAPT have implemented the Aspen learning management system (LMS) as part of an ongoing commitment to provide better customer service. The innovative approach involves educating and training over 4,000 Telecom staff, and 3,000 front-line retail staff, on mobile products and services before they are even launched to the public.  A further 1,000 e-learning licences have also been purchased to train staff at Telecom’s subsidiary in Australia, AAPT. According to the training manager of Telecom’s channel productivity division, Bridgette Dalzell, “Not only has e-learning enabled Telecom to cost effectively raise standards and consistency of training, it has improved salesforce readiness by cutting training time by up to a week for over1,000 staff and channel partners.

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